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Frequently Asked Questions

What is your safety protocol?

Safety is our first priority.

As always, we follow strict sanitation and disinfection protocols under the California Department of Public Health, Cal/OSHA, CDC Guidelines, the Environmental Protection Agency and the California Board of Barbering & Cosmetology.

What to expect during your treatment:

  • Face mask is worn by Bertie throughout your appointment

  • Door and windows are kept open

  • Levoit True HEPA Air Purifier is on at the highest setting

  • Contactless transactions


After your treatment:

  • At least 1 hour between each guest to allow thorough and complete sanitation and disinfection 

  • Doors and windows are kept open

  • Levoit True HEPA Air Purifier is on at the highest setting

Do I need to make a reservation?

Yes. Once you have booked your appointment, our address and details reagarding your service, will be included in your confirmation. Make sure to check your email.

Why do I need to pay in advance for my service(s)?

This allows for an easy and contactless transaction.

What if I'm running late, need to cancel, feeling sick, or if I missed my appointment?

Confirmations are sent 3 days before and reminders are sent 48 and 24 hours prior to your visit.

  • If you're running late, please call. Should you arrive late, your service will still end at its scheduled time as a courtesy to the next guest.

  • If you are not feeling well, or have been in contact with someone who has tested positive for Covid within the past 48 hours, please call us. 
    You will not be charged for the cancellation of service.

  • Appointments missed, without notification, will be charged the full amount of the scheduled service.

When should I arrive for my appointment?

Please arrive 5 minutes before your appointment.

What should I wear or bring?

Keep it simple and travel light. You will be given a robe to wear during your treatment. It is suggested your valuables be left at home. Bertie's Beauty is not responsible for lost jewelry or other personal items.

I'm pregnant/have allergies/on medication, can I get a facial?

If you are pregnant, have allergies, or take medication which contraindicates to waxing (acne prescriptions and Retin A), have any pre-existing medical conditions and/or special needs, please make a note on the from in the CONTACT section or when booking your appointment. Accommodations will be made, to make your visit comfortable and pleasant.  

How will my skin react post treatment? How do I take care of my skin after my visit?

Everyone's skin is unique. Products used during treatments have been carefully selected to avoid irritation. Please immediately avoid sun exposure, hot tubs/sauna and exfoiliation for 24 hours. Your skincare protocol can be found here.

I loved my facial, can I buy a package?

Aw, thanks! Yes, you can do it right here. Packages are available in a series of 3 or 6. 

Do you have gift certificates?

We sure do! Gift certificates may be purchased in person or online with the option of printing or sending via email to the recipient. 

Do you accept credit cards? Cash apps?

All major credit cards are accepted. Cash apps are not accepted at this time.

Tint and Lamination Questions

What is brow lamination?

It’s a mini perming service designed specifically for brows. The process involves securing the hair in an upward stroke pattern, then setting them into place with a gentle brow perming solution. Adding tint to your service is a great option for extra richness and depth.


How many times can Brow Lamination be repeated? 

The service can be repeated at any time when the effect weakens around 4-6 weeks.


How safe is the treatment?

The treatment is safe! All products are specially developed for the eye area under the strictest guidelines and are very well tolerated. 


What should be considered after the treatment? 

After lamination, the eyebrows are malleable and still flexible. Therefore, the eyebrows should not come into contact with water or steam for 24 hours after the treatment. Mechanical movements such as rubbing, exfoliating, swimming and going to the sauna should be avoided in the first 24 hours after the treatment. 

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Can I get my brows waxed at the same time?

Yes, any type of hair removal will need to be done at the end of your brow lamination and as well after tinting brows.


Is Brow Lamination also suitable for thin and few eyebrows?
Even very thin eyebrows can appear fuller as a result of the treatment. The new shape of the brows makes them appear longer and thicker.


What are the contraindications for brow lamination?

Very dry skin. If you use a retinol cream daily, or AHA/BHA cleansers your skin may be too dry for this service and you should discontinue use 5-7 days prior to your treatment depending how intensive your skin care routine is, to avoid redness and dry skin in the treated brow area. You can not receive this service if you have recently had any aggressive recent facial procedures (chemical peels, microdermabrasion, micro needling, and laser treatments) If you’re experiencing active acne breakouts or wounds in the brow area this service should not be done on open wounds or active breakouts. If you’re experiencing certain types of hormonal changes or thyroid conditions that cause hair loss you should wait to receive this service until things balance out in your system.

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Can I get brow lamination if I'm pregnant?
Please check with your physician.

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If your question wasn’t addressed in the information provided, please contact us.

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FAQ: FAQ
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