Safety & Sanitation

 

What is your safety protocol?

Your safety and comfort are always our top priorities. We follow strict sanitation and disinfection protocols in accordance with applicable guidelines and requirements from the California Department of Public Health, Cal/OSHA, CDC, the Environmental Protection Agency, and the California Board of Barbering & Cosmetology.

 

What can I expect during my appointment?

To help maintain a clean, comfortable environment:

• Bertie wears a face mask throughout your appointment.

• Doors and windows remain open when possible.

• A Levoit True HEPA Air Purifier runs at its highest setting.

• All transactions are contactless.

 

What happens between appointments?

We allow at least one hour between guests so there is ample time for thorough cleaning, sanitation, and disinfection. Doors and windows remain open, and the Levoit True HEPA Air Purifier continues to run at its highest setting.

 

Reservations & Location

 

Do I need to make a reservation? Why isn't your address published?

Yes, reservations are required. Because Bertie's Beauty operates from a private residence, our address is not publicly listed in order to protect privacy. Once your appointment is booked, your confirmation email will include the address and complete service details. If you don't see the email in your inbox, please check your spam or junk folder.

 

Are all services currently available to new guests?

Due to high demand, the following services are currently reserved for existing guests. We are not accepting new clients for these services at this time:

• Just Brows

• It's All About the Tint

• It's All About the Brows

• It's All About the Eyes

 

Payments & Appointments

 

Why do I need to pay in advance?

Prepayment allows for a simple, easy, and contactless checkout experience.

 

What types of payment do you accept?

We currently accept debit and credit cards only. Cash and cash-app payments are not accepted at this time. 

 

What if I'm running late, need to cancel, or not feeling well?

Appointment confirmations are sent three days before your visit, with additional reminders 48 and 24 hours before your appointment. If you're running late, please give us a call. If you arrive late, your service will still end at its originally scheduled time as a courtesy to the guest following you. If you're feeling unwell or have been in contact with someone who has tested positive for COVID-19 within the past 48 hours, please contact us as soon as possible. We're happy to help you reschedule, and you will not be charged for canceling due to illness. Please provide at least 24 hours' notice to reschedule or cancel your appointment. Appointments canceled or rescheduled with less than 24 hours' notice, as well as missed appointments, will be charged in full.

 

When should I arrive?

Please arrive 5 minutes before your scheduled appointment so you have time to settle in and get comfortable.

 

What should I wear or bring?

Keep it simple and travel light. A robe will be provided for your treatment. We recommend leaving valuables and jewelry at home whenever possible. Bertie's Beauty is not responsible for lost or misplaced personal belongings.

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Facial & Skin Treatment

 

How will my skin react after treatment, and how should I care for it?

Everyone’s skin is unique. The products used during your treatment have been carefully selected with your skin’s comfort and needs in mind.

For the first 24 hours after your treatment, please avoid:

• Direct sun exposure

• Hot tubs and saunas

• Exfoliation

To help maintain your results, support your skin, and extend the benefits of your facial, Botnia Skincare products are available for purchase. Your personalized skincare protocol can be found here.

 

I'm pregnant, have allergies, take medication, or have a medical condition. Can I still receive a facial?

Yes! However, please let us know about any allergies, medications, pregnancy, pre-existing medical conditions, or special needs when completing the Contact Us form or booking your appointment.

Certain medications, including some acne prescriptions and Retin-A, may contraindicate waxing or certain treatments. Sharing this information with us in advance allows us to make appropriate accommodations and help ensure your visit is as comfortable and pleasant as possible.

 

I'm currently undergoing cancer treatment. Can I receive a facial?

If you're currently undergoing chemotherapy or radiation therapy, please let us know when booking your appointment or through the Contact Us form. We can discuss appropriate accommodations, but your treatment team should always be consulted regarding what is appropriate for you during cancer treatment.

 

I loved my facial! Can I purchase a package?

Absolutely! And thank you—we're so happy you enjoyed your treatment. Packages are available in series of 3 or 6 treatments and can be purchased here.

 

Do you offer gift certificates?

We no longer offer gift certificates. We truly appreciate your continued support and want to make sure you’re able to enjoy the value of any gift certificates you currently have. All outstanding gift certificates will be thoughtfully converted to price-based credit, which can be applied toward a future service or retail skincare products.

 

Brow Lamination

 

What is brow lamination?

Brow lamination is essentially a mini perm designed specifically for the brows. The hairs are gently repositioned into an upward, fuller-looking shape and set in place with a specialized brow solution.

Adding a tint is a wonderful option if you'd like additional richness and definition.

 

How often can I have brow lamination?

Brow lamination can typically be repeated once the previous effect has naturally softened, usually around 4–6 weeks.

 

Is brow lamination safe?

When performed as directed with products formulated for the eye and brow area, brow lamination is generally well tolerated. As with any cosmetic service, individual sensitivities and skin conditions should be considered.

 

What should I avoid after brow lamination?

Your brows remain flexible immediately after the treatment, so please keep them away from water and steam for 24 hours. For the first 24 hours, also avoid rubbing, exfoliating, swimming, and saunas.

To make aftercare easy, you’ll receive a 24-hour aftercare guide at the end of your service with everything you need to know to help your brows look and feel their best.

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Can I have my brows waxed during the same appointment?

Yes. Any waxing or other hair removal is performed after the lamination and tinting process.

 

Is brow lamination suitable for thin or sparse brows?

Yes! Brow lamination can be a wonderful option for thin or sparse brows. By lifting and repositioning the existing brow hairs, the brows can appear fuller, longer, and more defined. Fine hairs can respond particularly well to lamination, while tinting can add additional depth and dimension. However, please keep in mind that lamination works with the hair you already have, so it cannot fill areas where there is little or no hair. Your brows will be assessed before treatment to determine whether lamination is the best option for you.

 

Are there any contraindications for Brow Lamination?

Brow Lamination may not be suitable if you have:

• Very dry, flaky, or compromised skin around the brows

• Active acne, open wounds, or irritation in the brow area

• Recently had a chemical peel, microdermabrasion, microneedling, laser treatment, or other aggressive facial procedure

• Certain hormonal or thyroid conditions causing hair loss

• A known allergy or sensitivity to the products

• Recently used retinol or AHA/BHA products around the brows

If pregnant, please consult your physician before treatment. If you regularly use retinol or AHA/BHA products, you may need to discontinue them 5–7 days before your appointment, depending on the intensity of your skincare routine. If you're unsure whether brow lamination is right for you, please reach out before booking.

 

Can I have brow lamination while pregnant?

Please consult with your physician before receiving brow lamination during pregnancy.

 

Microcurrent

 

What is microcurrent?

Microcurrent uses a low-level electrical current and is commonly incorporated into facials to support facial toning and rejuvenation. It is non-invasive and designed to be gentle on the skin.

 

Can I use microcurrent before or after plastic surgery?

Microcurrent may be used before surgery, but after surgery you should consult your physician about when it is appropriate to resume treatment. Once your doctor gives you clearance, microcurrent may be incorporated into your skincare routine as appropriate.

 

Can I have microcurrent after anti-wrinkle injections or dermal fillers?

If you've recently had injectable treatments, please consult your medical provider before receiving microcurrent. Depending on the treatment and area, your provider may recommend waiting before using microcurrent.

 

Can I have microcurrent if I have metal plates, dental work, or facial piercings?

Microcurrent may be appropriate for some guests with dental work or facial metal. Facial piercings can be removed if desired, but may not necessarily need to be removed. Because everyone's medical history is different, please disclose any implants, metal hardware, dental work, or piercings before treatment so we can determine whether the service is appropriate for you.

 

Who should not receive microcurrent?

Microcurrent may not be appropriate for individuals who:

• Are pregnant

• Have had heart surgery within the past year

• Have a pacemaker or certain metal implants/screws

• Have recently undergone facial surgery or another facial procedure

• Have active cancer or are undergoing chemotherapy or radiation therapy

• Have epilepsy, diabetes, or certain heart conditions

• Are under 18

If you have a medical condition or are unsure whether microcurrent is appropriate for you, please consult your physician before booking. Information courtesy of 7E Wellness.

 

LED Light Therapy

 

What is LED light therapy?

LED (light-emitting diode) light therapy uses specific wavelengths of light to support healthy-looking skin and promote cellular activity and collagen production. The Celluma device used at Bertie's Beauty uses blue, red, and near-infrared LED light.

LED therapy is non-invasive, painless, and requires no downtime. It does not use ultraviolet (UV) light.

 

What are the benefits?

Different wavelengths can be used to support different skincare goals, including:​

• Red light: Supports collagen production, helps improve the appearance of fine lines and wrinkles, and promotes healthier-looking skin.

• Blue light: Helps target acne-causing bacteria and supports clearer, calmer-looking skin.

 

Are there harmful side effects?

LED light therapy is generally considered low risk when used as directed. Unlike UV light, the Celluma device does not emit ultraviolet rays.

 

Does LED therapy use UV light?

No. The Celluma device uses blue, red, and near-infrared LEDs and does not use UV light.

 

Who should not receive LED light therapy?

LED light therapy is not recommended for children under 12. If you are currently undergoing cancer treatment, please consult your oncologist before receiving LED light therapy. Information courtesy of Celluma.

 

Still Have a Question?

If we haven't answered your question here, please don't hesitate to reach out. We're always happy to help and want you to feel informed, comfortable, and confident before your visit.

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