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Frequently Asked Questions

What is your safety protocol?

Safety is our first priority.

As always, we follow strict sanitation and disinfection protocols under the California Department of Public Health, Cal/OSHA, CDC Guidelines, the Environmental Protection Agency and the California Board of Barbering & Cosmetology.

What to expect during your treatment:

  • Face mask is worn by Bertie throughout your appointment

  • Door and windows are kept open

  • Levoit True HEPA Air Purifier is on at the highest setting

  • Contactless transactions

After your treatment:

  • At least 1 hour between each guest to allow thorough and complete sanitation and disinfection 

  • Doors and windows are kept open

  • Levoit True HEPA Air Purifier is on at the highest setting

Do I need to make a reservation?

Yes. Once you have booked your appointment, our address and details reagarding your service, will be included in your confirmation. Make sure to check your email.

Why do I need to pay in advance for my service(s)?

This allows for an easy and contactless transaction.

What if I'm running late, need to cancel, feeling sick, or if I missed my appointment?

Confirmations are sent 3 days before and reminders are sent 48 and 24 hours prior to your visit.

  • If you're running late, please call. Should you arrive late, your service will still end at its scheduled time as a courtesy to the next guest.

  • If you are not feeling well, or have been in contact with someone who has tested positive for Covid within the past 48 hours, please call us. 
    You will not be charged for the cancellation of service.

  • Appointments missed, without notification, will be charged the full amount of the scheduled service.

When should I arrive for my appointment?

Please arrive 5 minutes before your appointment.

What should I wear or bring?

Keep it simple and travel light. You will be given a robe to wear during your treatment. It is suggested your valuables be left at home. Bertie's Beauty is not responsible for lost jewelry or other personal items.

I'm pregnant/have allergies/on medication, can I get a facial?

If you are pregnant, have allergies, or take medication which contraindicates to waxing (acne prescriptions and Retin A), have any pre-existing medical conditions and/or special needs, please make a note on the from in the CONTACT section or when booking your appointment. Accommodations will be made, to make your visit comfortable and pleasant.  

How will my skin react post treatment? How do I take care of my skin after my visit?

Everyone's skin is unique. Products used during treatments have been carefully selected to avoid irritation. Please immediately avoid sun exposure, hot tubs/sauna and exfoiliation for 24 hours. Your skincare protocol can be found here.

I loved my facial, can I buy a package?

Aw, thanks! Yes, you can do it right here. Packages are available in a series of 3 or 6. 

Do you have gift certificates?

We sure do! Gift certificates may be purchased in person or online with the option of printing or sending via email to the recipient. 

Do you accept credit cards? Cash apps?

All major credit cards are accepted. Cash apps are not accepted at this time.

If your question wasn’t addressed in the information provided, please contact us.

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