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FAQ

The Answers You Need

 

Do I need to make a reservation?

Yes. Once you have booked your appointment, directions and details reagarding your service will be included in your confirmation.

Why do I need to pay in advance for my service(s)?

This allows for an easy and contactless transaction.

What if I need to cancel or if I missed my appointment?

Confirmations are sent 3 days before and reminders are sent 48 hours prior to your visit. Appointments cancelled or missed, less than 24 hours notice, will be charged the full amount of the scheduled service.

When should I arrive for my appointment?

Please arrive 5 minutes before your appointment. You will be sent a text when you can enter. Should you arrive late, your service will still end at its scheduled time as a courtesy to the next guest.

What should I wear or bring?

Keep it simple and travel light. You will be given a robe to wear during your treatment. It is suggested your valuables be left at home. Bertie's Beauty is not responsible for lost jewelry or other personal items.

I'm pregnant, can I get a facial? I have allergies and/or on medication, can I get a facial?

If you are pregnant, have allergies, take medication which contraindicates to waxing (acne prescriptions and Retin A), have any pre-existing medical conditions and/or special needs, please make a note on the from in the CONTACT section. Accommodations will be made, to make your visit comfortable and pleasant.  

How will my skin react post treatment? How do I take care of my skin after my visit?

Everyone's skin is unique. Products used during treatments have been carefully selected to avoid irritation. However, please immediately avoid sun exposure, hot tubs/sauna and exfoiliation for 24 hours. Your skincare protocol can be found here.

I loved my facial, can I buy a package?

Aw, thanks! Yes, you can do it right here. Packages are available in a series of 3 or 6. 

Do you have gift cards?

Gift cards may be purchased online with the option of printing or sending via email to the recipient. 

Do you accept credit cards and or cash apps?

All major credit cards are accepted. Cash apps are not accepted at this time.

Service dogs permitted. 

If your question wasn’t included or addressed in the information provided, please contact us.

Press & Testimonials

 

Holidays got you feeling run down? Treat yourself to a Glow facial from Bertie's Beauty and leave looking and feeling like you're lit from within. Bertie's Beauty is a private skincare oasis nestled in Oakland's Glenview neighborhood, and clients are taken care of in a relaxing indoor/outdoor space. The Glow facial is a two-hour-long personalized high-touch treatment that addresses dry, congested, and dull skin through a combination of clean beauty products and the latest in advanced microcurrent technology. Whether you save the facial for yourself or give it to a good friend, it's an excellent way to put your best face on for holiday parties and family get-togethers.

Elizabeth Gonzalez James, East Bay Express

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